How to Build an Omnichannel Support Strategy #infographic

How to Build an Omnichannel Support Strategy #infographic

Given the growing demands of consumers, it might be time to change the strategy to continue providing quality customer service. Businesses using siloed multi-channel support–or worse, single-channel support–are losing a significant opportunity to provide a better user experience for consumers.

As support from omnichannel makes it easy to reach customers on whatever platform they choose. This is true, although one day a customer talks with a chatbot live with an agent.

The agents are simply more able to cope with everything–making omnichannel help a great solution for both your team and your customers.

The first step in creating an Omnichannel support program is to decide if the workers will concentrate on one or more platforms. Then split the team into either skill ranges or subject-matters.

How to Build an Omnichannel Support Strategy #infographic


infographic by: www.goboomtown.com

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